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Consumer Blog's
Russell Mclean, from MI. Sep 23, 2010 at 11:08 AM
Thank you Dane,
I am very happy that you have helped the way you have, it speaks volumes of your character. Also liked the
pictures on your website in the link on your home page when I clicked on the sewing machine on
crutches.Your work stands out just like your proformance on handling your customers the way you do. I also
use a okami gold (twice as sharp) machine to do my scissors and now with my new Tru-Hone Industrial
electrical knife sharpener I purchased from you will help our business on cutting professional edges on our
customers dull knives. Nice to deal with another tradesman and a businessman who helps his customers
prompt. Once again I thank you for your help, you are an honorable man!
Thank you, Russ
Thank you Dane,
I am very happy that you have helped the way you have, it speaks volumes of your character. Also liked the
pictures on your website in the link on your home page when I clicked on the sewing machine on
crutches.Your work stands out just like your proformance on handling your customers the way you do. I also
use a okami gold (twice as sharp) machine to do my scissors and now with my new Tru-Hone Industrial
electrical knife sharpener I purchased from you will help our business on cutting professional edges on our
customers dull knives. Nice to deal with another tradesman and a businessman who helps his customers
prompt. Once again I thank you for your help, you are an honorable man!
Thank you, Russ
RE: Pfaff Hobbylock 4870 Parts
From: Ruth in Houston,Texas
To: info@drdanessmh.com
Thanks for your kind words. As it turns out, I may end up having to purchase a new serger after all. Apparently, the local
dealer who said he tried to fix my serger and then told me he could not because the parts were no longer available did
not tell me the truth about what actually happened to my machine. What I discovered today is that the dealer broke off
the screw that holds the thread guides on and, when he could not get the rest of the screw out, decided he did not want
to bother trying to fix it anymore. Instead of telling me what happened, he simply called and told me to pick it up my
machine. When I did, he explained to me that he couldn’t fix it because the parts he needed were no longer available. He
never told me about the broken screw. He was at least nice enough to return what’s left of the screw, the spring, and the
thread guides (that’s how I figured out what had really happened) but he was not honest enough to tell me he had
broken the screw himself. Now I’m not sure if the machine can be fixed at all. Anyway, I’m really disappointed that I may
not be able to fix my serger but I am glad that I found out the truth. I only wish I had taken my machine to someone else
to be fixed properly.
Thanks again for your help. It’s nice to know that there are some honest people like you out there willing to help
someone like me.
Ruth Wednesday, February 2, 2011 6:31 PM
From: Ruth in Houston,Texas
To: info@drdanessmh.com
Thanks for your kind words. As it turns out, I may end up having to purchase a new serger after all. Apparently, the local
dealer who said he tried to fix my serger and then told me he could not because the parts were no longer available did
not tell me the truth about what actually happened to my machine. What I discovered today is that the dealer broke off
the screw that holds the thread guides on and, when he could not get the rest of the screw out, decided he did not want
to bother trying to fix it anymore. Instead of telling me what happened, he simply called and told me to pick it up my
machine. When I did, he explained to me that he couldn’t fix it because the parts he needed were no longer available. He
never told me about the broken screw. He was at least nice enough to return what’s left of the screw, the spring, and the
thread guides (that’s how I figured out what had really happened) but he was not honest enough to tell me he had
broken the screw himself. Now I’m not sure if the machine can be fixed at all. Anyway, I’m really disappointed that I may
not be able to fix my serger but I am glad that I found out the truth. I only wish I had taken my machine to someone else
to be fixed properly.
Thanks again for your help. It’s nice to know that there are some honest people like you out there willing to help
someone like me.
Ruth Wednesday, February 2, 2011 6:31 PM
Mrs.P.Walls, Covington, La.70433
Just wanted everyone know what a pleasant experience i had visiting your store - i love my new purchase
-appreciated your help in making my decision -price was the best and it is great to deal with someone who
knows their merchandise and gives the customer the attention and service needed- and i understand the full
meaning about compatible accessories- i know they do not come with a machine at Sale Price or not - i know i
must pay for those before hand- thanks again from a very satisfied customer
January 14, 2011
Just wanted everyone know what a pleasant experience i had visiting your store - i love my new purchase
-appreciated your help in making my decision -price was the best and it is great to deal with someone who
knows their merchandise and gives the customer the attention and service needed- and i understand the full
meaning about compatible accessories- i know they do not come with a machine at Sale Price or not - i know i
must pay for those before hand- thanks again from a very satisfied customer
January 14, 2011
We were so glad we stopped at Dr. Dane's Sewing Machine Hospital Sales & Service display store in
Mandeville, La. today. We found that the owners take much pride in this market and Field and the his
Outstanding Professional Service was Prompt ! No Deposit,No Waiting weeks for your machinery ! While
wondering if it was technology fixed properly. This Dr. Dane, Really knows his field and his knowledge on all
major brands,models + any proper part that is needed ! And their attitude is awesome, just like his work !
When I purchase my next machine soon,my husband and I will make sure we come here ! Thank You Dr.
Dane for All Your Goodness and Your Great Effort on leading us on directions No other offers !
"Keep Up the Great Work" your staff provides and please continue to stay in our area. *Without You,we are
Doomed !!! Five Stars ! by FeFe
04/19/2011
Mandeville, La. today. We found that the owners take much pride in this market and Field and the his
Outstanding Professional Service was Prompt ! No Deposit,No Waiting weeks for your machinery ! While
wondering if it was technology fixed properly. This Dr. Dane, Really knows his field and his knowledge on all
major brands,models + any proper part that is needed ! And their attitude is awesome, just like his work !
When I purchase my next machine soon,my husband and I will make sure we come here ! Thank You Dr.
Dane for All Your Goodness and Your Great Effort on leading us on directions No other offers !
"Keep Up the Great Work" your staff provides and please continue to stay in our area. *Without You,we are
Doomed !!! Five Stars ! by FeFe
04/19/2011
Local Listings, User Rating: 5 out of 5 stars by Bright Eyes
Wish there was Ten Stars !!!This is the best company ever!! Such great
products and the service and friendly staff is outstanding!!! You wont be
disappointed with these people!! Once you shop here you will never want to
go to any other place!! Keep Up The Great Work!!
01/14/2011
Wish there was Ten Stars !!!This is the best company ever!! Such great
products and the service and friendly staff is outstanding!!! You wont be
disappointed with these people!! Once you shop here you will never want to
go to any other place!! Keep Up The Great Work!!
01/14/2011
